VRAM Cloud General Terms
Effective date: July 9, 2026
These General Terms ("Terms") govern the contractual relationship between VRAMCloud LLP, a company registered in England and Wales under company number OC458383 ("VRAM Cloud"), and the individual or legal entity ("Customer") that accesses or uses the Services.
No amendment, modification, or deviation from these General Terms shall be effective unless expressly agreed in writing by VRAM Cloud.
The Services include the VRAM Cloud website, console, APIs, GPU rental, model access, storage, and related services.
By accessing or using the Services, you agree to these Terms.
1. Eligibility
You must be at least 18 years old to use the Services.
If you use the Services on behalf of a company or organization, you represent that you have authority to bind that company or organization to these Terms.
2. Accounts and Security
You must provide accurate account information and keep it up to date.
You are responsible for all activity under your account, API keys, SSH keys, passwords, tokens, workloads, storage, and infrastructure.
You must keep credentials secure and notify us promptly at legal@vram.cloud if you suspect unauthorized access or a security incident involving your account.
3. Services
VRAM Cloud provides GPU compute, API access, model access, storage, and related tools.
We may modify, limit, suspend, or discontinue any feature or Service for maintenance, security, abuse prevention, legal compliance, operational reasons, or service improvement.
The Services are provided on an “as is” and “as available” basis unless a separate written agreement says otherwise.
We do not guarantee uninterrupted availability, error-free operation, model availability, specific performance, specific outputs, compatibility with your workloads, or fitness for a particular purpose.
4. Customer Data
“Customer Data” means prompts, inputs, outputs, files, datasets, code, containers, workloads, model requests, and other content that you submit to or process through the Services.
You retain all rights to Customer Data.
You grant VRAM Cloud a limited license to process Customer Data only as needed to provide the Services, process requests, run workloads, maintain security, diagnose errors, calculate billing, prevent abuse, and comply with law.
VRAM Cloud does not use Customer Data to train models.
VRAM Cloud does not intentionally log or store prompts, inputs, outputs, files, datasets, code, or model responses, except when you enable or use storage features such as volumes, snapshots, persistent storage, uploaded files, saved containers, backups, or similar tools.
You are responsible for the legality, accuracy, security, backup, and use of Customer Data.
5. Outputs
Outputs may be inaccurate, incomplete, unsafe, non-unique, or similar to outputs generated for other users.
You are responsible for reviewing, validating, and using outputs.
The Services do not provide legal, medical, financial, tax, compliance, security, or other professional advice.
You must not rely on outputs as the sole basis for decisions that may affect rights, safety, health, finances, employment, housing, credit, education, criminal justice, or other high-impact matters.
6. Acceptable Use
You must not use the Services to:
- violate any law, regulation, court order, contract, intellectual property right, privacy right, or third-party right;
- distribute malware, spyware, ransomware, botnets, credential stealers, or harmful code;
- conduct phishing, spam, fraud, scams, impersonation, or deceptive activity;
- attack, scan, scrape, overload, disrupt, or gain unauthorized access to systems, networks, accounts, or data;
- bypass rate limits, usage limits, authentication, security controls, or access restrictions;
- process stolen data, leaked credentials, payment card data, or unlawfully obtained personal information;
- generate or distribute illegal sexual content, child sexual abuse material, exploitative content, or non-consensual intimate content;
- create, facilitate, or meaningfully assist violence, terrorism, weapons development, cyber abuse, or evasion of law enforcement;
- mine cryptocurrency or run blockchain validation;
- use the Services for unlawful surveillance, biometric identification, social scoring, or discriminatory profiling;
- use the Services in a way that harms VRAM Cloud, users, partners, infrastructure, reputation, or service availability.
You must comply with all applicable laws, including sanctions, export-control, privacy, cybersecurity, intellectual property, consumer protection, anti-money laundering, counter-terrorist financing, and data protection laws.
7. Compliance
VRAM Cloud may perform identity verification, sanctions screening, anti-money laundering checks, fraud prevention measures, and enhanced due diligence where required by applicable law or where reasonably necessary to protect the Services. Customers agree to provide accurate information and supporting documentation upon request. Failure to do so may result in suspension or termination of the Services.
8. Regulated and Sensitive Data
The Services are not designed for use with special category data or criminal offence data under UK data protection law, payment card data regulated by PCI DSS, classified or protected government information, or export-controlled technical data unless VRAM Cloud has signed a separate written agreement expressly allowing that use.
You must not submit such data to the Services without a separate written agreement.
9. Third-Party Models and Software
The Services may allow access to open-source models, third-party models, operating systems, containers, packages, libraries, and software.
You are responsible for complying with all third-party licenses, model licenses, acceptable use policies, and restrictions that apply to your use.
VRAM Cloud is not responsible for third-party software, models, packages, code, or content that you install, run, access, or use.
10. Fees, Billing, and Taxes
You must pay all fees, resource charges, usage charges, invoices, and applicable taxes according to the prices and terms shown at purchase, in the console, through the API, or on an invoice.
Usage-based charges are calculated based on VRAM Cloud records.
Eligibility for refunds is governed by our Refund Policy.
If payment is late, failed, disputed, or reversed, we may limit, suspend, or terminate access to the Services.
You are responsible for all taxes, duties, and governmental charges associated with your use of the Services, excluding taxes based on VRAM Cloud income.
11. Suspension and Termination
We may suspend, limit, isolate, delete, or terminate access to the Services or any resource if:
- you violate these Terms;
- your use creates security, legal, operational, financial, or reputational risk;
- your payment is overdue or fails;
- your workloads threaten service availability or infrastructure;
- your account appears compromised;
- we reasonably suspect fraud, money laundering, terrorist financing, sanctions violations, or other unlawful activity, or we are unable to complete required identity verification or compliance checks;
- we are required to do so by law, court order, regulator, partner, or infrastructure provider.
You may stop using the Services at any time.
Termination does not relieve you of payment obligations for amounts already incurred.
12. Intellectual Property
VRAM Cloud and its licensors own all rights in the Services, software, systems, documentation, website, console, APIs, trademarks, and related technology.
These Terms do not transfer any VRAM Cloud intellectual property rights to you.
You may not copy, modify, reverse engineer, resell, sublicense, or create derivative works from the Services except as expressly allowed by law or by written permission from VRAM Cloud.
13. Feedback
If you provide feedback, suggestions, or ideas, you grant VRAM Cloud a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or compensation.
14. Confidentiality
If either party receives nonpublic information from the other party that should reasonably be understood as confidential, the receiving party must use reasonable care to protect it and may use it only for purposes related to the Services.
Customer Data remains governed by the Privacy Policy and Section 4 of these Terms.
15. Privacy
Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information.
By using the Services, you agree to the Privacy Policy.
16. Export Controls and Sanctions
You must comply with applicable export-control, sanctions, anti-money laundering, and counter-terrorist financing laws and restrictions.
You must not use the Services if you are located in, organized under the laws of, ordinarily resident in, or acting on behalf of a country, region, entity, or person subject to sanctions or export restrictions that prohibit your use of the Services.
You must not use the Services to export, re-export, transfer, or make available software, models, technical data, compute resources, or outputs in violation of applicable law.
17. Disclaimers
To the maximum extent permitted by law, the Services are provided “as is,” “as available,” and without warranties of any kind, whether express, implied, statutory, or otherwise.
VRAM Cloud disclaims all warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, security, accuracy, and reliability.
18. Limitation of Liability
To the maximum extent permitted by law, VRAM Cloud is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, lost business, service interruption, security incidents, or cost of substitute services.
VRAM Cloud’s total liability for all claims relating to the Services is limited to the amount you paid to VRAM Cloud for the Services during the 3 months before the event giving rise to the claim.
19. Indemnity
You will defend, indemnify, and hold harmless VRAM Cloud from and against claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising from or related to:
- your use of the Services;
- Customer Data;
- your workloads, models, code, files, or outputs;
- your violation of these Terms;
- your violation of law or third-party rights;
- your users, customers, employees, contractors, or agents.
20. Force Majeure
Neither party shall be liable for any delay, failure, or interruption in performing its obligations under these Terms to the extent caused by circumstances beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, epidemics or pandemics, governmental actions, sanctions, embargoes, power outages, failures of telecommunications or internet service providers, cyberattacks, denial-of-service attacks, failures of third-party infrastructure providers, or other events beyond the affected party's reasonable control.
The affected party shall use commercially reasonable efforts to mitigate the effects of the force majeure event and resume performance as soon as reasonably practicable.
Nothing in this Section relieves the Customer of its obligation to pay any fees that became due before the occurrence of the force majeure event.
21. Governing Law
These Terms are governed by the laws of England and Wales, without regard to conflict-of-law rules.
Any dispute arising from or related to these Terms or the Services will be brought in the courts of England and Wales, unless applicable law requires otherwise.
22. Changes
We may update these Terms from time to time.
The updated Terms become effective when posted on our website, unless a later effective date is stated.
Continued use of the Services after the updated Terms become effective means you accept the updated Terms.
23. Contact
For questions about these Terms, contact: